Account & Billing F.A.Q

Accounts

How do I change my password?

What if I forget or lose my 2FA (Two-Factor Authentication)?

What should I do if I forget my login information?

How do I set up a Google Authenticator or Two-Factor Authentication (2FA)?

Artist Profiles

No FAQ found !

Splits

No FAQ found !

Plans

What happens to my music if I cancel my subscription with Unchained Music?

What are the pricing plans for music distribution at Unchained Music?

How much does Unchained Music cost?

Billing

No FAQ found !

Withdrawals

How do I connect my Borderless account to Unchained Music?

Last Updated on

September 16, 2024

What are the fees for transferring royalties through Borderless?

Last Updated on

September 16, 2024

How do I withdraw my royalties?

Last Updated on

November 23, 2023

What payout methods are supported?

Last Updated on

November 23, 2023

How long does Unchained Music hold my royalties before I can access them?

Last Updated on

November 23, 2023

Which countries does Unchained Music currently support for fiat payments?

Last Updated on

What is the minimum withdrawal amount for royalties?

Last Updated on

November 23, 2023

Why does Unchained Music hold the first $30 in my account as a core user?

Last Updated on

November 23, 2023

What is the minimum balance in my user account before I can withdraw?

Last Updated on

November 23, 2023

Do you require KYC or identification to withdraw my royalties?

Last Updated on

November 23, 2023

Still looking for support?

Contact our support team here

Response times by plan:

Core Tier
5 Business Days

Grow Tier
3 Business Days

Pro Tier
‍2 Business Days

Partner
‍‍< 24 Hours

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