Two-Factor Authentication (2FA)

How do I set up a Google Authenticator or Two-Factor Authentication (2FA)?


For your security, you will need to input an authentication code each time you sign into Unchained Music. You can set up Two-Factor Authentication (2FA) in the settings tab of your Artist dashboard. Follow the steps below to set up 2FA:

  1. Download an authenticator app to your phone or desktop. There are several options to choose from:

    Google Authenticator for iOS or Android

    Authy has options for mobile devices and desktop users

    or any other authenticator of your preference.
    • In the Unchained Music site, go to your settings tab, find the section labeled ‘Google Authenticator’ and click the button that says ‘Generate’
    • Google Authenticator heading with generate button picture example
    • A QR code similar to the one below will appear:
    • Example QR code
  2. Open your authenticator app and scan the QR code. A time-sensitive numerical sequence will appear in your authenticator app.
    • Wait for a new numerical code to be generated in your app, input the code in the 'Authenticator Code' section in your settings, and click 'Submit'
    • Example Authenticator Code submit section
  3. Your 2FA authentication security feature in Unchained Music will be activated.

    Note: If you have trouble setting up Two-Factor Authentication (2FA) without owning a smartphone or mobile phone, please consider using the desktop version of Authy.
  4. The next time you sign into Unchained Music, fill in the numerical code found in your authentication app on the sign in page:

If you are having trouble setting up your Two-Factor Authenticator, please contact our support team and we will assist you as soon as possible.

Still have questions? Contact our support.

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