What happens if my records arrive damaged?

Open the boxes and check the records as soon as they land. Damage that happens on the way to you is a claim against the courier, and that claim has a 12 day window.

So the checking is time sensitive. Photograph the damaged records and the outer packaging, keep the packaging as it arrived, and send both to your project contact inside those 12 days. A claim raised after the window has closed is much harder to put right.

Every run is quality checked before it ships, and you have already approved a test pressing cut from the same stampers. Records reaching you damaged is rare. When it happens, tell us straight away and we will work it through with you. Talk to us