GENERAL FAQ

What is Unchained Music?

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Unchained Music is a completely free, web3 integrated digital music distribution service that places your music into online stores, services and digital streaming platforms including Spotify, Apple Music, iTunes, YouTube Music, Deezer, Amazon Music, Tidal, Shazam, TikTok and over 200 others.

Unchained Music collects all of the royalties and payments that are owed to the artist, and pays out 100% of earnings.*

Unchained Music Distribution has a few major advantages over other services:

  • 100% Free to Use, Forever
  • There’s no upfront fee, and we take 0% of your royalties. You get 100% of everything you make.
  • Timed Releases
  • Choose exactly when you want to release your music globally.
  • Transparent and Easy Payouts
  • Every dollar that is earned by streaming and online sales is accounted for, and easily withdrawable. Most payments go through within 24 hours and are available via Paypal, Bank ACH, Wire Transfer, and Check. Withdrawal methods and times vary depending on your country of residence.

*Our payment processor may charge fees depending on the method of withdrawal and you may be subject to tax withholding depending on your country of residency.

What services do you currently offer?

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We are currently in beta and taking applications from musicians and labels. In order to join us, please apply here!

Which streaming services and stores does Unchained Music Distribute to?

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How long does it take to make my music available on streaming services?

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The process for tracks or albums to be processed and made available depends on the streaming service. We recommend that you choose a release date at least four weeks in the future so that there is enough time for your music to be reviewed by our quality control team, sent to stores, and processed by the DSPs. Otherwise, your music will go live as soon as it is processed by the individual DSPs, which is typically anywhere from 3 to 10 business days.

How much does it cost?

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Nothing. We collect no fees or subscriptions and take exactly 0% of the royalties and payments that are due to you as an artist.*

*Our payment processor may charge fees depending on the method of withdrawal and you may be subject to tax withholding depending on your country of residency.

How are you able to operate an entirely free distribution service? 

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We’re able to offer this by doing what we call ‘royalty capture’. When royalties come back to us from Digital Service Providers, the royalties are then placed inside the DeFi platform AAVE for a set period of time. During this time, these royalties gain interest, we keep a majority of the interest, and you keep 100% of the principal royalty amount. After this set period of time, every cent an artist earns beyond a minimal locked amount is always available for withdrawal.

How do I set up a Google Authenticator or Two-Factor Authentication (2FA)?

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For help in setting up a Google Authenticator or Two-Factor Authentication (2FA), please visit this page.

How can I withdraw my earnings?

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Once royalties are available to withdraw, you will have a link available on your profile page that you can click to start the process. Please note that you will need to KYC through our 3rd-party partner and meet the minimum withdrawal limits of our payment processor before you will be able to withdraw.

How much are withdrawal fees?

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Withdrawal fees are dependent upon the method in which you've chosen to withdraw. To check exactly what fees are assessed, check the withdrawal tab on your user profile. We do not charge any fees beyond what it costs us to process your payments.

I have a problem. Who do I contact for support?

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Sorry to hear that. We’ll get you sorted as soon as possible. Please read the FAQ first, and if your question is still not answered, please contact our support team. We’ll get to you as soon as we can. If you need immediate help and cannot wait, you can try asking in our Discord Channel for simple questions.

Can I sell my music in other places that you don’t distribute to?

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Of course! It’s your music, and you own the rights to it. If you’d like to see support for additional stores that you don’t see listed here, please fill out the section under "What features would you like to see?" in our feedback form. Your feedback is very important to us as we develop the platform!

What is Unchained Music’s Terms of Service?

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Please see our Terms of Service and related documents below.

I have questions about the upload process!

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If you have questions about our upload process, please see our Upload FAQ.

We are currently in beta and are working hard to implement new features. If you would like to leave us some feedback about your experience, we would love to hear it! Give us your feedback.

If you are experiencing an issue, please fill out our support form and we will get back to you as soon as possible.

Still have questions? Contact our support.

SIGN UP FOR THE BETA

Do you want to join our revolution of Music Distribution? 

Be sure to join our waiting list below to get early access to the platform.
JOIN WAITING LIST

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