One project manager on the account
One person who knows the releases, coordinates the services and replies when you need them.
That is also who a bulk catalog transfer goes through, so the person handling the move is the person you keep afterwards.
For a catalog that is already out there. Moving it is a known process with a person on the other end of it, and this is what that process actually looks like.
One application, read by the artist and label services team.
Four steps, and they are the help center's own rather than a sales version of them. The last word on synchronization belongs to the stores, which is why the order below matters more than the speed.
Same ISRC codes, same release and track titles, same artist names, the same audio files and the same cover art. That sameness is what lets a store recognize a track as the one it already has.
Set the release date at least five business days out and deliver to every channel the release was already on. Quality control and the stores' own ingestion both sit inside that window.
Your release has to show up from us alongside the copy already there, in every store. Synchronization is handled by the stores rather than by us, so this is the step nobody can hurry.
Once the duplicates are visible everywhere, the help center advises waiting up to a week more before you ask your previous distributor to take the music down.
One artist or a whole roster, the work is coordinated by people you can name. Everything below is running today.
One person who knows the releases, coordinates the services and replies when you need them.
That is also who a bulk catalog transfer goes through, so the person handling the move is the person you keep afterwards.
Mixed and matched per deal, never a fixed bundle.
Business days, counted from when your message lands.
One application, read by the artist and label services team. The more you give us up front, the faster we can come back to you.