FAQ
General Questions

What kind of customer support do you offer to artists?

Last updated on
September 30, 2025

We offer customer support to artists primarily through our support form, which you can access here: Support Form. The response times for support requests may vary depending on your subscription level. In addition, we provide live chat support, giving you direct access to our team for faster assistance with urgent questions Monday through Friday during business hours. Our support channels are designed to provide you with the help you need, whether through our formal support system or live chat. Feel free to reach out to us for any inquiries or assistance.

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Still looking for support?

Response times by plan:
Core Tier
5 Business Days
Grow Tier
3 Business Days
Pro Tier
2 Business Days
Partner
< 24 Hours
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